Frequently Asked Questions

SHIPPING INFORMATION

Standard Delivery

We ship most print orders via Fed-Ex Express, and book orders via USPS to the continental United States, Alaska, Hawaii, and U.S. Territories. Please note that we do not ship to P.O. boxes, freight forwarders, or third-party receiving warehouses. A physical address is required for delivery. For more details about our shipping policies, please contact, Director of Archives, Rachel Crowe at rachel@seligerstudio.com.

 

Shipping Rates & Costs


Shipping rates for the continental U.S. are detailed in the table below. During checkout, your shopping cart will display the total cost of items before shipping and tax.

 

Shipping charges are calculated based on the pre-tax total of your order and your selected shipping method. If applicable, sales tax will be collected on the shipping amount.

  • Signature Required: A signature is required for delivery of orders over $1,000.

For any questions or concerns, feel free to reach out to Director of Archive, Rachel Crowe at rachel@seligerstudio.com.

Standard Delivery Time Frame

  • Processing Time: In-stock items ship from our warehouse within 2–4 business days, unless otherwise noted. Orders placed on weekends or federal holidays are processed the next business day during our office hours (Monday–Friday, 9:00 AM–5:00 PM EST, excluding U.S. federal holidays).
  • Delivery Times:
    • Continental United States: Delivery via USPS Ground typically takes 1–4 business days after the ship date.
    • Alaska, Hawaii, U.S. Territories & Remote Locations: Delivery may take up to 5 business days after the ship date.

Please Note: Final delivery times depend on carrier service availability and your location.

For any questions about shipping or delivery, feel free to contact, Director of Archives, Rachel Crowe at rachel@seligerstudio.com.

Tracking

Once your order ships, you will receive an email with your tracking number. Use this number to track your shipment.

If you have any questions about your order, please contact our Director of Archives, Rachel Crowe: rachel@seligerstudio.com.

Important Notes:

  • Additional charges and processing fees may apply for redelivery, refused delivery, or address change requests.
  • Shipments reported as missing more than 30 days after tracking information is made available are not eligible for replacement.

If you suspect your package was lost, stolen, or not delivered, please contact Fed-Ex or USPS immediately for assistance.

Specialty Prints

Production Times for Specialty Prints

  • Standard Specialty Prints: Production and shipping typically take 2–3 weeks from the close of the sale.
  • Platinum Palladium Prints: Due to the meticulous craftsmanship involved, these prints require 3 weeks to 3 months to complete and ship.

For questions about production timelines or order updates, please contact our Director of Archive, Rachel Crowe: rachel@seligerstudio.com.

CANCELLATIONS, RETURNS & REFUNDS

Canceling your order

To cancel your order, log in to your account, navigate to the Orders section, and select the option to Cancel the order for your artwork within 1-2 business days.

Alternatively, you can email our Director of Archive, Rachel Crowe: rachel@seligerstudio.com to request a cancellation. Please note that cancellations via email are subject to processing times, and we cannot guarantee your order will be canceled before it ships.

PAYMENTS

Payment Methods

Seliger Studio accepts Credit / Debit cards (Visa, MasterCard, American Express, Discover, JCB), Paypal and Google Pay. 

FINE ART & TRADE CONSULTATION

Questions About a Purchase?

Yes! Seliger Studio’s Director of Archives is available to answer any questions about the pieces we offer. Whether you’re curious about the difference between fine art printing and palladium, the inspiration behind Mark’s vision, or anything in between, we’re here to help.

Specialized Offerings for the Trade

Yes, we offer a range of services tailored for professionals:

  • Art Acquisition & Curation: Guidance on building and curating collections.
  • Artwork Licensing: Opportunities to license artwork for various uses.
  • Product Development: Collaborations on creative projects.
  • Special Projects: Partnerships with like-minded brands for events and initiatives.

For more information, email our Director of Archive, Rachel Crowe: rachel@seligerstudio.com.